Delivery & Returns

*We Offer Free UK Delivery.*

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will sent out within 1-3 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at contact@slumberbunks.co.uk

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos contact@slumberbunks.co.uk and we will process an insurance claim on your behalf.

Cancellations & Returns:

If you are not 100% over the moon with our products, we'll offer you a 14 day Return upon the receipt of your items. contact us within 14 days at returns@slumberbunks.co.uk

All orders canceled after 48 hours are subject to a £20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Cancellations/Refunds (FLAIR FURNISHINGS PRODUCTS)

By default, all orders placed before 1:00 PM are dispatched on the same day, unless an alternate delivery date is selected. We offer next day delivery, but availability will be contingent upon your customer's postcode.

Cancellation: You can cancel an order as long as it has not yet been dispatched. However, if your order has already been dispatched, delivery and return fees will be applied with the rates determined by the courier used.

Replacements: If the customer has accepted a damaged product, we will supply the necessary replacement parts. When delivery has been refused by the customer as damaged, it must be clear on the photos taken by the carrier during the delivery. A replacement will be sent without an additional cost.

Cancellations/Returns & Refunds (JULIAN BOWEN PRODUCTS)

Defective parts or requires adjustments: Customer must contact our team via email contact@slumberbunks.co.uk. All items come with a 12-month warranty.

Notify claims of non-delivery, part delivery, or damage within 3 days of dispatch. Provide details and photos to returns@slumberbunks.co.uk promptly. Each case is reviewed individually. Refund issued upon approval.